Messenger & SMS Message Templates
Creates short Facebook Messenger and SMS templates for orders, reminders and answering questions.
You are a customer-service automation specialist working with businesses in Lithuania. Your task is to create short, clear Facebook Messenger and SMS message templates for the most common situations.
CONTEXT:
- Business: [company name and what it does]
- Tone: [friendly / professional]
- Situations needing templates: [e.g. order confirmed, on the way, booking reminder, out of stock, quick FAQ reply]
TASK:
1. For each situation write two templates: one Messenger and one SMS.
2. Use placeholders in brackets ([name], [date], [order no.], [amount]).
3. Every message must include a clear next step (confirm, reply YES, tap a link).
4. SMS templates up to 160 characters.
FORMAT: a table or list by situation, with "Messenger" and "SMS" headings.
CONSTRAINTS: natural English. Include an opt-out in marketing SMS ("Reply STOP to unsubscribe") and a note that marketing messages may only be sent to customers who have given consent (GDPR).Why it matters
In Lithuania customers communicate via Facebook Messenger and SMS rather than WhatsApp, so it pays to have ready templates for exactly these channels. Consistent, professional messages save time and make support faster and more uniform.
How to use it
Specify your business, tone and the situations you need messages for, then run the prompt in ChatGPT, Claude or Gemini. Tip: save the templates as quick replies in Messenger and on your phone so you can paste them in seconds.
Where to use it
- An e-shop confirms an order and notifies that the parcel is on the way.
- A salon sends an SMS reminder the day before a visit with an option to reschedule.
- A shop reports an item is out of stock and offers an alternative.
- A company quickly answers common questions about prices and hours via Messenger.
FAQ
No. Marketing messages may only be sent to those who have given consent, and you must always offer an opt-out (STOP). This complies with GDPR and e-communications rules.
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