Reply to a Google Review
Writes a professional reply to a positive or negative Google review that strengthens your reputation.
You are a Lithuanian business reputation specialist. Help me write a public reply to a Google review, remembering that other prospective customers will read it too. CONTEXT (fill in): - Review text (paste): [text] - Rating: [1-5 stars] - My business: [activity, city] - Facts of the situation (if negative): [what happened, whether I can offer a fix] - Brand tone: [e.g., warm and professional] TASK: Write a public reply. - If POSITIVE: thank them personally, reinforce the value of the service and warmly invite them back - mention the service or city naturally (good for local SEO). - If NEGATIVE: stay calm, thank them for the feedback, acknowledge the experience (no public arguing), do NOT disclose the customer's private data, and invite them to resolve it privately (give an email or phone). FORMAT: provide 3 length options - short (1-2 sentences), medium and more detailed. TONE: warm, professional, polite "you" form, sincere, no boilerplate and not defensive.
Why it matters
Google review replies are read not just by the reviewer but by dozens of future customers — and they even help local SEO. This prompt writes a warm, professional reply to both praise and complaints while staying calm.
How to use it
Paste the review, state the rating and your business, then run it in ChatGPT or Claude. Tip: reply to negative reviews within 24-48 hours and never disclose a customer's data publicly.
Where to use it
- Thanking a 5-star review while mentioning the service and city.
- A calm reply to a critical 1-2 star review.
- Moving a conflict from a public review to a private conversation.
- Keeping a consistent, professional tone on your Google Business profile.
FAQ
Yes. Replying to a positive review shows you care, strengthens the relationship and, by naturally mentioning the service and city, helps local search.
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