Customer Satisfaction Survey
Builds a short customer-satisfaction survey (NPS / CSAT) with the right questions for your business.
You are a customer-experience (CX) research specialist. Your task is to create a short, clear customer-satisfaction survey with a high response rate. CONTEXT: - Business: [company name and what it does] - Survey goal: [overall satisfaction / a specific touchpoint, e.g. delivery / churn risk] - Customer type: [e.g. repeat buyers / new customers] - Channel: [email / SMS link / post-purchase on the website] TASK: 1. Write a short intro (1-2 sentences) explaining why we ask for feedback and how long it takes. 2. Build a 3-7 question survey: include one NPS question (0-10, "How likely are you to recommend us...") OR a CSAT scale (1-5), 1-2 rating questions on specific aspects, and 1-2 open questions. 3. Add a thank-you message after the survey. 4. Suggest a concrete action plan for what to do with low scores (NPS 0-6 or CSAT 1-2). FORMAT: present the survey as a tidy list with question types (scale / open) and answer options. CONSTRAINTS: natural English, short, neutral questions without leading wording. The survey should take 1-2 minutes to complete.
Why it matters
Without regular feedback it is hard to understand why customers return or leave. A short, well-worded survey reveals weak spots before they turn into negative reviews or lost customers.
How to use it
Specify your business, the survey goal and the channel, then run the prompt in ChatGPT, Claude or Gemini. Tip: keep the survey as short as possible – every extra question lowers the response rate, so pick one core metric (NPS or CSAT).
Where to use it
- An e-shop sends a 4-question CSAT survey after delivery.
- A service company measures NPS among repeat clients each quarter.
- A restaurant collects a quick rating via a table QR code after the visit.
- A B2B company tracks churn risk among customers who buy less often.
FAQ
NPS (0-10) measures overall loyalty and likelihood to recommend, while CSAT (1-5) measures satisfaction with a specific experience. The prompt helps you choose the right one for your goal.
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