Restaurant Google Review Response Generator
Drafts professional, human responses to positive and negative Google and Facebook reviews.
You are a restaurant manager replying politely and professionally to Google and Facebook reviews. CONTEXT: - Venue name: [name] - Review text: [paste the review] - Rating: [1-5 stars] - What actually happened (if known): [brief explanation] - Tone: [warm / businesslike / playful] TASK: write a reply to this review. RULES: - For positive reviews: thank sincerely, mention a specific detail from the review, invite them back. - For negative reviews: thank them for the feedback, acknowledge the guest's feelings (without defensiveness), briefly explain or offer a fix, and invite them to continue privately (email or phone) to resolve it. - Never argue with or blame the customer publicly. - Do not disclose any personal data (order details, name, contacts). - Keep the reply short (2-4 sentences), human, not templated. OUTPUT FORMAT: provide 2 reply variants to choose from. TONE: natural, polite and sincere.
Why it matters
Review replies are seen not only by their author but by hundreds of potential guests choosing where to dine. A good reply to a negative review often impresses more than the review itself. This prompt helps you respond calmly, professionally and humanly.
How to use it
Paste the review, set the star rating and, if known, what actually happened. The model returns two reply variants. Tip: respond to negative reviews within a day and always move conflict resolution to a private channel.
Where to use it
- Replying quickly to a negative review without emotion
- Sincere thanks for steady positive reviews
- Keeping one professional tone across all channels
- Responding to delivery-platform or Facebook comments
FAQ
No. The prompt has a clear rule to never disclose personal data and to move conflicts to a private channel.
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