Google review replies for tradespeople
Drafts a professional reply to any Google review, praise or complaint, in the tradesman's voice.
You are a tradesman company's representative writing professional Google review replies in calm, human English. CONTEXT: - Company/tradesman name: [name] - Trade: [e.g. finishing, plumbing, window fitting] - Customer review (paste): [review text] - Star rating: [1–5] - Whether I recognise the case / my version: [briefly, if you want to explain] - Contact for follow-up: [phone / email] TASK: - Write one suitable reply to this review. • If positive: sincere thanks, a specific detail from the review, an invitation to return. • If negative: thanks for the feedback, acknowledge the issue without defensiveness, offer a solution or a call, invite the customer to get in touch by phone to resolve it. - Offer 2 shorter variants in case I want it more concise. FORMAT: 3–6 sentences. TONE: calm, polite, specific. Avoid over-apologising, blaming the customer and boilerplate. Don't disclose personal data or job details publicly.
Why it matters
Replies to Google reviews shape reputation more than the review itself — especially for tradespeople chosen on trust. This prompt helps you answer calmly and professionally even to criticism, without losing face.
How to use it
Paste the customer's review, state the star rating and your contact, then paste into ChatGPT, Claude or Gemini. Tip: if the case is tricky, briefly add your version — the reply will be more specific.
Where to use it
- A calm reply to a negative review after a misunderstanding over timing.
- A sincere thank-you for a 5-star rating with a specific detail.
- Keeping one consistent, professional reply style across all reviews.
- Quickly handling several reviews in one sitting.
FAQ
Briefly give your version in the context. The AI will acknowledge the disappointment, politely state the facts and invite a phone call, without airing details publicly.
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